Downeast Expertise


Acceptable Uses Policy
( Last Updated 11/08/2000 )

As a provider of internet services, we offer our clients the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. We also want our clients to be fully informed of their rights and obligations -- and ours -- in connection with their use of the Internet. This Network Access Policy, which supplements and explains certain terms of each customer's respective services agreement (the "Services Agreement"), is intended as a plain English guide to those rights and obligations.

The fundamental fact about the Internet is that no one --neither us, nor anyone else -- owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When clients obtain information through the Internet, they must keep in mind that we cannot monitor, verify, warrant or vouch for the accuracy and quality of the information that clients may acquire. For this reason, the client must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because we cannot monitor and censor the Internet, and will not attempt to do so, we cannot accept any responsibility for injury to our clients that results from inaccurate, unsuitable or offensive Internet communications.

When clients disseminate information through the Internet, they also must keep in mind that we do not review, edit, censor or take responsibility for any information our clients may create. This places on clients what will be, for most, an unfamiliar responsibility. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information they create is carried over our facilities and may reach a large number of people, including both clients and non-clients of ours, clients' postings to the Internet may affect other clients and may harm our goodwill, business reputation and operations. For these reasons, clients violate our policy and the Services Agreement when they, their affiliates or subsidiaries engage in the following activities:

Spamming -- Unsolicited, commercial mass e-mailing (known as "spamming") is a strongly disfavored practice among Internet users and service providers. It is particularly harmful not only because of its negative impact on consumer attitudes toward us, but also because it can overload our equipment and disrupt service to our clients.

Copyright Violation -- Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer, and can involve the Services Provider and or the ISP in litigation and possible loss of reputation.

Distribution and/or Transmission of Obscene or Indecent Speech or Materials -- Violation of indecency and obscenity laws can result in criminal penalties.

Defamation -- Defamatory speech distributed over the Internet can result in civil liability for the defamer and litigation against the Service Provider and or ISP whose facilities were used to distribute the defamatory material.

Illegal/Unauthorized Access to Other Computers or Networks -- The illegal or unauthorized accessing (often known as "hacking") of computers or networks carries potential civil and criminal penalties under both federal laws and the laws of most states.

Distribution of Internet Viruses, Worms, Trojan Horses and Other Destructive Activities -- Distribution of Internet viruses, worms, Trojan horses and other destructive activities, such as hacking, can result in serious civil and or criminal liability under federal and state law.

Export Control Violations -- The law limits the ability of persons to export encryption software, over the Internet or otherwise, to points outside the United States.

Other Activities, whether lawful or unlawful, that we determine to be harmful to our clients, operations or reputation, including any activities that restrict or inhibit any other user from using and enjoying the service or the Internet.

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the client. We will not, as an ordinary practice, monitor the communications of our clients to ensure that they comply with our policy or applicable law. When we become aware of harmful communications, however, we may take any of a variety of actions. We may remove information that violates our policies, implement screening software designed to block offending transmissions, or take any other action we deem appropriate, including termination of a client's contract with us.

We also are aware that many of our clients are, themselves, providers of Internet services, and that information reaching our facilities from those clients may have been originated by customers of those clients or other third parties. We do not require our clients who offer Internet services to monitor or censor transmissions created by customers of its clients. At the same time, clients who knowingly transmit materials that violate law or our policy are, themselves, in violation of our policy. Similarly, we anticipate that clients who offer Internet services will cooperate with us in any corrective action that we deem necessary, in order to correct and prevent the transmission of material that is harmful to us or our clients. Failure to cooperate with such corrective and preventive measures is a violation of our policy.

We also are concerned with the privacy of on-line communications. In general, the Internet is neither more nor less secure than other common communications media, including mail, facsimile and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, we urge our clients to assume that all of their on-line communications are insecure.

We can not take any responsibility for the security of communications transmitted over our facilities. We will comply fully, however, with all applicable laws concerning the privacy of our clients' on-line communications. In particular, we will not intentionally monitor or disclose any private electronic mail messages sent or received by our clients unless required to do so by law. We may, however, monitor our service electronically to determine that our facilities are operating satisfactorily. Also, we may be required to disclose information transmitted through our facilities in order to comply with court orders, statutes, regulations or governmental requests. Finally, we may disclose information transmitted over our facilities where necessary to protect us and our clients from harm, or where such disclosure is necessary to the proper operation of the system.

We expect that our clients who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A client's failure to comply with those laws will violate our policy. Finally, we wish to emphasize that in signing the Services Agreement, clients indemnify us for any violation of the client of the Services Agreement, or of law or the policies of Downeast or Verio or Rapidsite, that results in loss to us or the bringing of any claim against us. This means that if we are sued because of activities of the client that violate any law, the Services Agreement or this policy (which is part of the Services Agreement), the client will pay any damages awarded against us, plus costs and reasonable attorneys' fees.

We hope this Policy Statement is helpful in clarifying the obligations of Internet users, including us and our clients, as responsible members of the Internet.

Regarding Content

The Internet is intended for use by mature adults (and by minors when supervised by mature adults). Our customers are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. The customer is expected to have a basic knowledge of how the Internet functions, the types of use which are generally acceptable, and the types of use which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, violation of U.S. export restrictions, harassment, fraud, trafficking in obscene material, drug dealing, and other illegal activities.

Net abuse, including but not limited to activities such as using a non-existent email return address on a commercial solicitation, spamming (sending unsolicited advertising to numerous email addresses or newsgroups and/or generating a significantly higher volume of outgoing email than a normal user), allowing spamming by third parties to promote a web site hosted by us, trolling (posting outrageous messages to generate numerous responses), mailbombing (sending multiple messages without significant new content to the same user), subscribing someone else to a mailing list without that person's permission, cross-posting articles to an excessive number of newsgroups, or attempting without authorization to enter into a secured computer system. We reserves the right to determine what constitutes net abuse.

Tortious conduct, including but not limited to posting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Misuse of system resources, including but not limited to employing posts or programs which consume excessive CPU time or storage space; permitting use of mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for the customer's own account; resale of access to CGI scripts installed on our servers; or attempting to use a single customer account for third party web sites by allowing more than one domain pointer to be used to reference pages within the customer's site


Downeast Information Technology Services, Inc. is committed to respecting your privacy. We  will not, without your consent, convey Personally Identifiable Information about you to other organizations. Personally Identifiable Information is any information that is associated with your name. Personally Identifiable Information is maintained within Downeast Information Technology Services, Inc. in accordance with reasonable standards of confidentiality.
Downeast Information Technology Services, Inc. uses your information to better understand your needs and provide you better service. To help us improve our customer service, web site use may be tracked and analyzed. This data will only be used by Downeast Information Technology Services, Inc..


Downeast Information Technology Services, Inc. is committed to ensuring the security of your information. Some parts of our web site are open. The Resellers area is password protected, and may use "cookies" to ease the process of logging back on to the site. The  Ordering process is NOT secured in that we are not implimenting the Secure Socket Layer (SSL).  We do not currently accept credit card information over the web.

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This Site may contain interactive forums, chat areas, bulletin boards, evaluation reports or e-mail communications (collectively "forums"). You agree not to distribute or publish on such forums any materials which are obscene, threatening, abusive, illegal, offensive, defamatory, libelous or otherwise objectionable or inappropriate in any manner. You further agree not to distribute or place any material on such forums containing any solicitations, promotions, advertising, chain letters, letters relating to pyramid schemes or other offers of goods or services. You agree not to interrupt or attempt to interrupt the operation of this Site in any way or change or modify any data contained on this Site. You agree that you will not post or transmit any message or data that would violate the intellectual property rights of any other party, including unauthorized copyright, taxes, trade secret or other confidential information. You agree you will not place any viruses, worms, trojan horses or other destructive devices in any of the forums or on this Site. You agree you will be solely liable for all information you may place on such forums. Downeast Information Technology Services, Inc. will not monitor, edit or otherwise control the content of the information on the forums, but reserves the right to, in its sole discretion, edit and remove any material posted that is harmful, offensive or otherwise inappropriate. Downeast Information Technology Services, Inc. makes no representations or warranties, express or implied, regarding any information or data in such forums. You agree that it is solely your responsibility to evaluate the accuracy, completeness and usefulness of all advice, merchandise and other information on this Site.

Nonconfidentiality of Communications

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know-how or techniques contained in any communications for any purpose whatsoever. You agree you will have no recourse against Downeast Information Technology Services, Inc. for any alleged or actual infringement of or any misappropriation of any property right in the data or information.


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Some of the information on this Site may contain projections or other forward looking statements regarding future events or the future financial performance of Downeast Information Technology Services, Inc.. We wish to caution you these statements are only predictions and that actual events or results may differ materially. You are free to read documents that the Company's parent entity, Dover Corporation, files from time to time with the Securities and Exchange Commission. Those documents contain and identify important factors that could cause the actual results to differ materially from those contained in our projections or forward looking statements. Nothing in this Site constitutes investment advice.

Availability and Access

Some information, products or programs mentioned on the Site may not be available in your country or area. Please contact your local sales representative for information as to products and services available in your country or area. Access to and use of password-protected and/or secure areas of this Site is restricted to authorized users only and Downeast Information Technology Services, Inc. reserves the right to restrict access to those areas in its sole discretion. You agree you will not permit any other person to access this Site using your passwords or other account information.

Software License Agreement

Any software which you download is governed in accordance with the license terms accompanying the file or, if no license terms accompany the file, the terms of the license agreement which accompanied the original product license by you which you are updating or the license terms pursuant to a software license agreement (potential hyperlink).


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Written Agreements

In the event that the any provision of this page "Acceptable Uses Policy" shall come into conflict with any written agreement between Downeast Information Technology Services Inc. and any other party, the terms of the written agreement shall prevail over the content of this page, the remaining provisions of this page shall nevertheless remain in full effect.


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